The CX Cast
Un pódcast de Forrester - Martes
245 Episodo
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373: CX Index Reveals Drop In Quality For European Banks
Publicado: 24/9/2024 -
372: Are Your Personas Hit Or Miss?
Publicado: 17/9/2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Publicado: 10/9/2024 -
370: Your CX Cast Budget Planning Guide
Publicado: 3/9/2024 -
369: How To Plan A CX Day
Publicado: 27/8/2024 -
368: How To Solve For CX With GenAI Hackathons
Publicado: 20/8/2024 -
367: The State of CX Measurement
Publicado: 13/8/2024 -
366: CX Case Studies Overview
Publicado: 6/8/2024 -
365: Harness Mental Models To Create Strategic Alignment
Publicado: 30/7/2024 -
364: Global And Local Themes At Our CX Summits
Publicado: 23/7/2024 -
363: Live At CX Summit EMEA, 2024
Publicado: 16/7/2024 -
362: Live At CX Summit North America, 2024
Publicado: 9/7/2024 -
361: Practitioner Stories: CX At Prudential
Publicado: 2/7/2024 -
360: Conversational AI For Customer Service
Publicado: 25/6/2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Publicado: 18/6/2024 -
358: Generative AI And Search Product Discovery
Publicado: 11/6/2024 -
357: Everybody Needs A Journey Atlas
Publicado: 4/6/2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Publicado: 28/5/2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Publicado: 21/5/2024 -
354: Getting Stakeholder Buy-in For Customer Research
Publicado: 14/5/2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
