380: Journey Mapping Masterclass 2: Workshop Your Journey
The CX Cast - Un pódcast de Forrester - Martes
This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey mapping workshops and breaking down common challenges and best practices.
