The CX Cast
Un pódcast de Forrester - Martes
215 Episodo
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383: Practitioner Stories: Verizon’s CX In The AI Revolution
Publicado: 3/12/2024 -
382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping
Publicado: 26/11/2024 -
381: Journey Mapping Masterclass 3: Validate The Journey
Publicado: 19/11/2024 -
380: Journey Mapping Masterclass 2: Workshop Your Journey
Publicado: 12/11/2024 -
379: Journey Mapping Masterclass 1: Frame The Effort
Publicado: 5/11/2024 -
378: Practitioner Stories: Journey Management At Prudential
Publicado: 29/10/2024 -
377: How To Design Trustworthy AI Experiences
Publicado: 22/10/2024 -
376: Practitioner Stories: People-Centric CX At eBay
Publicado: 15/10/2024 -
375: Practitioner Stories: Implementing NPS At e&
Publicado: 8/10/2024 -
374: Feedback Is A Touchpoint, Too
Publicado: 1/10/2024 -
373: CX Index Reveals Drop In Quality For European Banks
Publicado: 24/9/2024 -
372: Are Your Personas Hit Or Miss?
Publicado: 17/9/2024 -
371: Behaviors Are The Building Blocks Of Customer-Focused Culture
Publicado: 10/9/2024 -
370: Your CX Cast Budget Planning Guide
Publicado: 3/9/2024 -
369: How To Plan A CX Day
Publicado: 27/8/2024 -
368: How To Solve For CX With GenAI Hackathons
Publicado: 20/8/2024 -
367: The State of CX Measurement
Publicado: 13/8/2024 -
366: CX Case Studies Overview
Publicado: 6/8/2024 -
365: Harness Mental Models To Create Strategic Alignment
Publicado: 30/7/2024 -
364: Global And Local Themes At Our CX Summits
Publicado: 23/7/2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
