The CX Cast
Un pódcast de Forrester - Martes
245 Episodo
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411: Harley Manning’s Five Universal Truths of CX
Publicado: 8/7/2025 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Publicado: 1/7/2025 -
409: Live At CX Summit EMEA, 2025
Publicado: 24/6/2025 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Publicado: 17/6/2025 -
407: Why People Buy
Publicado: 10/6/2025 -
CX Cast Replay: Paying Employees For CX Is A Bad Idea
Publicado: 3/6/2025 -
406: Is AI Revolutionizing The Contact Center?
Publicado: 27/5/2025 -
405: High-Tech Industry CX Strategies
Publicado: 20/5/2025 -
404: No More Excuses: Practice Customer Obsession The Right Way
Publicado: 13/5/2025 -
403: Where Should Your CX Function Sit?
Publicado: 6/5/2025 -
402: Develop Your CX Leadership
Publicado: 29/4/2025 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Publicado: 22/4/2025 -
400: The CX Culture Change Blueprint
Publicado: 15/4/2025 -
399: Build Your EX-To-CX Strategy Now
Publicado: 8/4/2025 -
398: Advanced Analytics Will Transform Your CX Practice
Publicado: 1/4/2025 -
397: Generative AI: Lessons Learned
Publicado: 25/3/2025 -
396: Guerilla CX
Publicado: 18/3/2025 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Publicado: 11/3/2025 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Publicado: 4/3/2025 -
393: How To Pick A CX Strategy Consulting Partner
Publicado: 25/2/2025
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.