The CX Cast

241 Episodo

1. 407: Why People Buy

   Publicado: 10/6/2025
2. CX Cast Replay: Paying Employees For CX Is A Bad Idea

   Publicado: 3/6/2025
3. 406: Is AI Revolutionizing The Contact Center?

   Publicado: 27/5/2025
4. 405: High-Tech Industry CX Strategies

   Publicado: 20/5/2025
5. 404: No More Excuses: Practice Customer Obsession The Right Way

   Publicado: 13/5/2025
6. 403: Where Should Your CX Function Sit?

   Publicado: 6/5/2025
7. 402: Develop Your CX Leadership

   Publicado: 29/4/2025
8. 401: How To Drive Growth By Aligning Your Brand Promise With CX

   Publicado: 22/4/2025
9. 400: The CX Culture Change Blueprint

   Publicado: 15/4/2025
10. 399: Build Your EX-To-CX Strategy Now

    Publicado: 8/4/2025
11. 398: Advanced Analytics Will Transform Your CX Practice

    Publicado: 1/4/2025
12. 397: Generative AI: Lessons Learned

    Publicado: 25/3/2025
13. 396: Guerilla CX

    Publicado: 18/3/2025
14. 395: Practitioner Stories: Embracing Journey Centricity At Nissan

    Publicado: 11/3/2025
15. 394: Getting Stakeholder Buy-In For Customer Research Pt. 2 

    Publicado: 4/3/2025
16. 393: How To Pick A CX Strategy Consulting Partner

    Publicado: 25/2/2025
17. 392: Evaluating Customer Feedback Management Platforms

    Publicado: 18/2/2025
18. Episode 391: Practitioner Stories: Creating A CX Change Factory At E&

    Publicado: 12/2/2025
19. Episode 390: Forrester Predictions 2025: Healthcare

    Publicado: 4/2/2025
20. 389: Forrester Predictions 2025: Retail

    Publicado: 28/1/2025