245 Episodo

  1. 411: Harley Manning’s Five Universal Truths of CX

    Publicado: 8/7/2025
  2. 410: Practitioner Stories: Zurich Insurance Transforms CX With AI

    Publicado: 1/7/2025
  3. 409: Live At CX Summit EMEA, 2025

    Publicado: 24/6/2025
  4. 408: Practitioner Stories: The Epic Transformation Of Frontier Communications

    Publicado: 17/6/2025
  5. 407: Why People Buy

    Publicado: 10/6/2025
  6. CX Cast Replay: Paying Employees For CX Is A Bad Idea

    Publicado: 3/6/2025
  7. 406: Is AI Revolutionizing The Contact Center?

    Publicado: 27/5/2025
  8. 405: High-Tech Industry CX Strategies

    Publicado: 20/5/2025
  9. 404: No More Excuses: Practice Customer Obsession The Right Way

    Publicado: 13/5/2025
  10. 403: Where Should Your CX Function Sit?

    Publicado: 6/5/2025
  11. 402: Develop Your CX Leadership

    Publicado: 29/4/2025
  12. 401: How To Drive Growth By Aligning Your Brand Promise With CX

    Publicado: 22/4/2025
  13. 400: The CX Culture Change Blueprint

    Publicado: 15/4/2025
  14. 399: Build Your EX-To-CX Strategy Now

    Publicado: 8/4/2025
  15. 398: Advanced Analytics Will Transform Your CX Practice

    Publicado: 1/4/2025
  16. 397: Generative AI: Lessons Learned

    Publicado: 25/3/2025
  17. 396: Guerilla CX

    Publicado: 18/3/2025
  18. 395: Practitioner Stories: Embracing Journey Centricity At Nissan

    Publicado: 11/3/2025
  19. 394: Getting Stakeholder Buy-In For Customer Research Pt. 2 

    Publicado: 4/3/2025
  20. 393: How To Pick A CX Strategy Consulting Partner

    Publicado: 25/2/2025

1 / 13

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

Visit the podcast's native language site