The CX Cast
Un pódcast de Forrester - Martes
215 Episodo
-
363: Live At CX Summit EMEA, 2024
Publicado: 16/7/2024 -
362: Live At CX Summit North America, 2024
Publicado: 9/7/2024 -
361: Practitioner Stories: CX At Prudential
Publicado: 2/7/2024 -
360: Conversational AI For Customer Service
Publicado: 25/6/2024 -
359: Systems Thinking For CX: Collaboration And Productivity
Publicado: 18/6/2024 -
358: Generative AI And Search Product Discovery
Publicado: 11/6/2024 -
357: Everybody Needs A Journey Atlas
Publicado: 4/6/2024 -
356: Enabling Frontline Employees Through Technology And Process Innovations
Publicado: 28/5/2024 -
355: Practitioner Stories: CX At Majid Al Futtaim
Publicado: 21/5/2024 -
354: Getting Stakeholder Buy-in For Customer Research
Publicado: 14/5/2024 -
353: CX4IT
Publicado: 9/5/2024 -
352: Practitioner Stories: Customer-Centric Culture At LinkedIn
Publicado: 1/5/2024 -
351: Practitioner Stories: CX At LinkedIn with Sam Stern
Publicado: 23/4/2024 -
350: CX, Customer Success, And Marketing Together At B2B Summit
Publicado: 17/4/2024 -
349: CX Capability-Building And Activity-Tracking
Publicado: 9/4/2024 -
348: Design For Empathy
Publicado: 3/4/2024 -
347: How To Prioritize Customer Journeys
Publicado: 26/3/2024 -
346: Practitioner Stories: Journey Centricity At E.ON: Part 2
Publicado: 19/3/2024 -
345: Practitioner Stories: Journey Centricity At E.ON: Part 1
Publicado: 12/3/2024 -
344: Scale Your CX Measurement Program
Publicado: 5/3/2024
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
