The CX Cast

241 Episodo

1. 388: Forrester Predictions 2025: Government 

   Publicado: 21/1/2025
2. 387: Forrester Predictions 2025: Financial Services

   Publicado: 14/1/2025
3. 386: Forrester Predictions 2025: Customer Experience

   Publicado: 7/1/2025
4. Cheers To 2024!

   Publicado: 24/12/2024
5. 385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

   Publicado: 17/12/2024
6. 384: How Fujitsu Europe Scaled Its CX Transformation

   Publicado: 10/12/2024
7. 383: Practitioner Stories: Verizon’s CX In The AI Revolution 

   Publicado: 3/12/2024
8. 382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping

   Publicado: 26/11/2024
9. 381: Journey Mapping Masterclass 3: Validate The Journey

   Publicado: 19/11/2024
10. 380: Journey Mapping Masterclass 2: Workshop Your Journey

    Publicado: 12/11/2024
11. 379: Journey Mapping Masterclass 1: Frame The Effort

    Publicado: 5/11/2024
12. 378: Practitioner Stories: Journey Management At Prudential

    Publicado: 29/10/2024
13. 377: How To Design Trustworthy AI Experiences

    Publicado: 22/10/2024
14. 376: Practitioner Stories: People-Centric CX At eBay

    Publicado: 15/10/2024
15. 375: Practitioner Stories: Implementing NPS At e&  

    Publicado: 8/10/2024
16. 374: Feedback Is A Touchpoint, Too

    Publicado: 1/10/2024
17. 373: CX Index Reveals Drop In Quality For European Banks

    Publicado: 24/9/2024
18. 372: Are Your Personas Hit Or Miss?

    Publicado: 17/9/2024
19. 371: Behaviors Are The Building Blocks Of Customer-Focused Culture

    Publicado: 10/9/2024
20. 370: Your CX Cast Budget Planning Guide

    Publicado: 3/9/2024