The CX Cast

245 Episodo

1. 392: Evaluating Customer Feedback Management Platforms

   Publicado: 18/2/2025
2. Episode 391: Practitioner Stories: Creating A CX Change Factory At E&

   Publicado: 12/2/2025
3. Episode 390: Forrester Predictions 2025: Healthcare

   Publicado: 4/2/2025
4. 389: Forrester Predictions 2025: Retail

   Publicado: 28/1/2025
5. 388: Forrester Predictions 2025: Government 

   Publicado: 21/1/2025
6. 387: Forrester Predictions 2025: Financial Services

   Publicado: 14/1/2025
7. 386: Forrester Predictions 2025: Customer Experience

   Publicado: 7/1/2025
8. Cheers To 2024!

   Publicado: 24/12/2024
9. 385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

   Publicado: 17/12/2024
10. 384: How Fujitsu Europe Scaled Its CX Transformation

    Publicado: 10/12/2024
11. 383: Practitioner Stories: Verizon’s CX In The AI Revolution 

    Publicado: 3/12/2024
12. 382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping

    Publicado: 26/11/2024
13. 381: Journey Mapping Masterclass 3: Validate The Journey

    Publicado: 19/11/2024
14. 380: Journey Mapping Masterclass 2: Workshop Your Journey

    Publicado: 12/11/2024
15. 379: Journey Mapping Masterclass 1: Frame The Effort

    Publicado: 5/11/2024
16. 378: Practitioner Stories: Journey Management At Prudential

    Publicado: 29/10/2024
17. 377: How To Design Trustworthy AI Experiences

    Publicado: 22/10/2024
18. 376: Practitioner Stories: People-Centric CX At eBay

    Publicado: 15/10/2024
19. 375: Practitioner Stories: Implementing NPS At e&  

    Publicado: 8/10/2024
20. 374: Feedback Is A Touchpoint, Too

    Publicado: 1/10/2024