The CX Cast
Un pódcast de Forrester - Martes
241 Episodo
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349: CX Capability-Building And Activity-Tracking
Publicado: 9/4/2024 -
348: Design For Empathy
Publicado: 3/4/2024 -
347: How To Prioritize Customer Journeys
Publicado: 26/3/2024 -
346: Practitioner Stories: Journey Centricity At E.ON: Part 2
Publicado: 19/3/2024 -
345: Practitioner Stories: Journey Centricity At E.ON: Part 1
Publicado: 12/3/2024 -
344: Scale Your CX Measurement Program
Publicado: 5/3/2024 -
343: Demystifying Generative AI
Publicado: 28/2/2024 -
342: What CX Leaders Need To Know About RevOps
Publicado: 13/2/2024 -
341: CX Planning Guide
Publicado: 7/2/2024 -
340: CX Predictions 2024: Financial Services
Publicado: 30/1/2024 -
339: CX Predictions 2024: Healthcare
Publicado: 23/1/2024 -
338: CX Predictions 2024: Government
Publicado: 16/1/2024 -
337: CX Predictions 2024: Retail
Publicado: 9/1/2024 -
CX Cast: 2024 Preview
Publicado: 26/12/2023 -
335: Culture Energy On The Front Lines
Publicado: 19/12/2023 -
334: Seven Steps Of Highly Effective Journey Mapping
Publicado: 12/12/2023 -
333: Practitioner Stories: Managing Global CX At HSBC
Publicado: 5/12/2023 -
332: How To Set CX Metrics Goals
Publicado: 30/11/2023 -
331: How To Design Great Workshop Activities
Publicado: 21/11/2023 -
330: What CX Leaders Need To Know About Technology
Publicado: 15/11/2023
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
