The CX Cast

245 Episodo

1. 333: Practitioner Stories: Managing Global CX At HSBC

   Publicado: 5/12/2023
2. 332: How To Set CX Metrics Goals

   Publicado: 30/11/2023
3. 331: How To Design Great Workshop Activities

   Publicado: 21/11/2023
4. 330: What CX Leaders Need To Know About Technology

   Publicado: 15/11/2023
5. 329: What CX Leaders Need To Know About Generative AI

   Publicado: 7/11/2023
6. 328: How To Facilitate A Great Workshop

   Publicado: 31/10/2023
7. 327: Empathy Part II & Welcome New Analyst!

   Publicado: 24/10/2023
8. 326: CX Safari

   Publicado: 17/10/2023
9. 325: The State Of CX Teams

   Publicado: 11/10/2023
10. 324: Journey Mapping Trends

    Publicado: 4/10/2023
11. 323: How To Connect With Stakeholders On CX

    Publicado: 26/9/2023
12. 322: Responsible Design For CX Pros

    Publicado: 19/9/2023
13. 321: Shared CX

    Publicado: 6/9/2023
14. 320: How To Build An Actionable Journey Atlas

    Publicado: 29/8/2023
15. 319: The Future Of VoC

    Publicado: 22/8/2023
16. 318: Journey-Centricity Roadmap

    Publicado: 15/8/2023
17. 317: Building Bridges Between CX And EX

    Publicado: 8/8/2023
18. 316: It’s 2050: Your Website Is Deserted. How Will Your CX Strategy Adapt?

    Publicado: 1/8/2023
19. 315: Construct A CX Strategy For 300 Digital Touchpoints

    Publicado: 25/7/2023
20. 314: Why You Need To Embrace Customer Lifetime Value

    Publicado: 18/7/2023