346: Practitioner Stories: Journey Centricity At E.ON: Part 2
The CX Cast - Un pódcast de Forrester - Martes
In our second episode showcasing E.ON’s journey toward customer centricity, we talk to Forrester VP and Principal Analyst Joana de Quintanilha and Keith Fletcher, International Customer Experience Manager at E.ON, to examine the inner workings of journeys at E.ON.
