The CX Cast
Un pódcast de Forrester - Martes
241 Episodo
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209: State Of CX Teams In 2019
Publicado: 20/12/2019 -
208: Unleash your employees’ potential to innovate
Publicado: 12/12/2019 -
207: Predictions 2020 | All About Proving Business Results
Publicado: 5/12/2019 -
206: The ROI Of Employee Experience
Publicado: 21/11/2019 -
205: Connecting design and development
Publicado: 14/11/2019 -
204: Live your values to grow your business
Publicado: 7/11/2019 -
203: Boosting Customer Loyalty With Customer Success Mastery
Publicado: 24/10/2019 -
202: Inclusive Design In Practice
Publicado: 17/10/2019 -
201: Know Your Customers’ Realities
Publicado: 11/10/2019 -
200: A Retrospective Of CX/UX
Publicado: 4/10/2019 -
121: Five Steps To Enable Customer Experience Delivery (R)
Publicado: 27/9/2019 -
199: The Total Experience
Publicado: 19/9/2019 -
198: How To Thrive On The Design And Data Science Collision
Publicado: 5/9/2019 -
197: How To Transition Your Voice-Of-The-Customer Vendor
Publicado: 30/8/2019 -
196: What B2B Companies Must Learn From DTC Disruptors
Publicado: 23/8/2019 -
195: Sense & Respond — Part Two
Publicado: 15/8/2019 -
194: Sense & Respond — Part One
Publicado: 9/8/2019 -
193: The Ingredients For An Effective UX And Design Research Practice
Publicado: 2/8/2019 -
192: How To Wake Up From The Nightmare Of Workplace Technology Distraction
Publicado: 18/7/2019 -
191: Create Employee Personas To Power EX Strategy
Publicado: 11/7/2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.