The CX Cast
Un pódcast de Forrester - Martes
241 Episodo
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190: Introducing Forrester’s Values-Based Experience Framework
Publicado: 5/7/2019 -
189: How To Establish CX Governance
Publicado: 28/6/2019 -
188: How To Consistently Deliver Great CX
Publicado: 21/6/2019 -
187: The ROI Of Design Thinking
Publicado: 13/6/2019 -
186: Radical Innovations In Airbnb’s Voice Of The Customer (VoC) Program
Publicado: 31/5/2019 -
185: The CX Transformation Story of Daimler Trucks
Publicado: 24/5/2019 -
184: Change The Game — Lead Radical CX Innovation
Publicado: 16/5/2019 -
183: Previewing Digital CX Trends, 2019
Publicado: 7/5/2019 -
182: Start Designing The Future Human-Machine Workplace Now
Publicado: 3/5/2019 -
181: The Inclusive Design Imperative
Publicado: 24/4/2019 -
180: The Extended Reality Opportunity Today: Your Employees
Publicado: 5/4/2019 -
179: Introducing Angelina Gennis — Forrester’s Newest CX Analyst
Publicado: 29/3/2019 -
178: Use Emotion To Beat Customer Service Stagnation
Publicado: 24/3/2019 -
177: Forrester’s Top Customer Experience Research Findings Of 2018
Publicado: 15/3/2019 -
176: Innovate Your Business Model To Drive A CX Advantage
Publicado: 7/3/2019 -
175: Introducing Forrester’s Employee Experience Index
Publicado: 28/2/2019 -
174: The Winning Way To Plan Customer Research
Publicado: 23/2/2019 -
173: The Fear Of Hiring XD Providers And How To Overcome It
Publicado: 15/2/2019 -
172: The Values-Based Evolution In Marketing, And In The Super Bowl
Publicado: 8/2/2019 -
171: Supercharge Your Journey Mapping | Part 2
Publicado: 1/2/2019
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.