227: The Customer Experience Index, 2020 (R)
The CX Cast - Un pódcast de Forrester - Martes
As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience? In this week’s episode, we discuss this year’s Forrester CX Index results and how are companies’ customer experiences doing going into 2020.
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* The US Customer Experience Index, 2020
