Customer Experience Insights
Un pódcast de Genesys Influencer Relations
Categorías:
42 Episodo
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Episode 39 - The Path Towards Experience as a Service
Publicado: 26/4/2022 -
Episode 38 - Shifting from Business Centric to Customer and Employee Centric
Publicado: 13/4/2022 -
Episode 37 - Exploring the book Empathy in Action – Pt. 1
Publicado: 29/3/2022 -
Episode 36 - Leveraging AI to Build Customer Empathy
Publicado: 15/3/2022 -
Episode 35 - Genesys Cloud CX in 2022
Publicado: 27/2/2022 -
Episode 34 - GigCX is Future-proofing Customer Service
Publicado: 18/1/2022 -
Episode 33 - The State of Customer Experience and How It’s Shifted Since 2017
Publicado: 4/1/2022 -
Episode 32 - Is Your Contact Center Inclusive?
Publicado: 14/12/2021 -
Episode 31 - Why Pointillist Acquisition is a Game Changer
Publicado: 3/12/2021 -
Episode 30 - Retail CX: Transform Customer Calls through Visual Self-Service
Publicado: 16/11/2021 -
Episode 29 - Composable CX - Driving Sustainable Differentiation in the Enterprise
Publicado: 2/11/2021 -
Episode 28 - Rethinking WEM – It’s all about the Employee Experience
Publicado: 19/10/2021 -
Episode 27 - The Correlation Between Human Values and High-Performing Agents
Publicado: 5/10/2021 -
Episode 26 - Journey Orchestration: The Challenges and Opportunities of Personalized Customer Engagement
Publicado: 14/9/2021 -
Episode 25 - How AI Powered Support Improves Customer Engagement and Agent Productivity
Publicado: 31/8/2021 -
Episode 24- Why Customers Demand Flexibility and Control in a Pricing Model
Publicado: 11/8/2021 -
Episode 23 - How to Build Trust and Loyalty with Today's Disconnected Consumers
Publicado: 27/7/2021 -
Episode 22- How Predictive Routing Connects Customers to the Right Agent for the Best Possible Outcome
Publicado: 7/7/2021 -
Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
Publicado: 22/6/2021 -
Episode 20 - Shifting from Go-to-Market to Go-to-Customer - Genesys' new Ascend Partner Program
Publicado: 8/6/2021
Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics. Hosted by Scott Nagel, Genesys Consultant Program Manager, this bi-weekly series is a “must listen” for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, digital channels, bots, and more.
