Customer Experience Insights

42 Episodo

1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

   Publicado: 20/5/2021
2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

   Publicado: 4/5/2021
3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

   Publicado: 21/4/2021
4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

   Publicado: 7/4/2021
5. Episode 15 - Experience as a Service - What it is and why it matters to customers

   Publicado: 23/3/2021
6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

   Publicado: 9/3/2021
7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

   Publicado: 5/2/2021
8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

   Publicado: 17/12/2020
9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

   Publicado: 27/10/2020
10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Publicado: 7/10/2020
11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Publicado: 10/9/2020
12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Publicado: 2/9/2020
13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Publicado: 12/8/2020
14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Publicado: 4/8/2020
15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Publicado: 6/7/2020
16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Publicado: 4/6/2020
17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Publicado: 4/5/2020
18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Publicado: 24/4/2020
19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Publicado: 31/3/2020
20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Publicado: 31/3/2020