Episode 21 - How Design Thinking Puts the "Voice of the Customer" into Action
Customer Experience Insights - Un pódcast de Genesys Influencer Relations
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In this podcast, Cameron Smith, VP of WEM Product Management at Genesys, takes listeners through the highly effective process of Design Thinking and shares insights into how it, when implemented properly, can transform and improve the day to day life of agents and other contact center supervisors and managers.
