The Modern Customer Podcast
Un pódcast de Blake Morgan - Martes
452 Episodo
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Want to invest in Customer Experience? Question the Downside of Failure
Publicado: 19/3/2024 -
Why Customer Satisfaction is Declining (and How to Fix It)
Publicado: 12/3/2024 -
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
Publicado: 5/3/2024 -
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
Publicado: 27/2/2024 -
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO
Publicado: 20/2/2024 -
The Power of the First 100 Days: Keeping Customers and Employees Happy
Publicado: 13/2/2024 -
Optimize Your Contact Center And Improve Customer Service With AI Technology
Publicado: 6/2/2024 -
The Future of Streaming: Roku's Role in Shaping Customer Experience
Publicado: 30/1/2024 -
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem
Publicado: 23/1/2024 -
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer
Publicado: 16/1/2024 -
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience
Publicado: 9/1/2024 -
2024 Contact Center Transformation With Former TikTok Exec
Publicado: 2/1/2024 -
The Role Of Retail With Martin Newman
Publicado: 19/12/2023 -
The Power of Proactive Analytics: Driving Smarter Customer Experiences
Publicado: 12/12/2023 -
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach
Publicado: 5/12/2023 -
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara
Publicado: 28/11/2023 -
Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw
Publicado: 21/11/2023 -
How To Build Trust In Customer Experience
Publicado: 14/11/2023 -
Moving Contact Centers From SLAs to Experience Level Agreements
Publicado: 7/11/2023 -
Make The Customer Experience Business Case With Storytelling
Publicado: 31/10/2023
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
