The Modern Customer Podcast
Un pódcast de Blake Morgan - Martes
452 Episodo
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The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages
Publicado: 6/8/2024 -
Mastering Customer Journey Mapping for Better Business Outcomes
Publicado: 30/7/2024 -
Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech
Publicado: 23/7/2024 -
Enhancing Customer Experience with AI in Contact Centers
Publicado: 16/7/2024 -
Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation
Publicado: 9/7/2024 -
New Book Out Today! The 8 Laws Of Customer-Focused Leadership
Publicado: 2/7/2024 -
Transformative Strategies for Customer Experience Excellence
Publicado: 25/6/2024 -
Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth
Publicado: 18/6/2024 -
Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success
Publicado: 12/6/2024 -
How to Break Down Silos and Enhance B2B Customer Experience
Publicado: 4/6/2024 -
AI-Powered Contact Centers: Elevating Customer Experience and Efficiency
Publicado: 28/5/2024 -
2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
Publicado: 21/5/2024 -
Winning Through Platforms
Publicado: 14/5/2024 -
Aligning Business Growth with Customer Strategy
Publicado: 7/5/2024 -
Setting Sail for Success: Customer Experience Lessons from the Cruise Industry
Publicado: 30/4/2024 -
How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
Publicado: 23/4/2024 -
Capital One's Strategy for Customer-Centric Success
Publicado: 16/4/2024 -
How To Transform Customer Support with AI
Publicado: 9/4/2024 -
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market
Publicado: 2/4/2024 -
How To Champion Your Customer Experience Programs With Better Public Speaking
Publicado: 26/3/2024
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.
