340 Episodo

  1. Experiment and Explore

    Publicado: 12/12/2023

  2. Yes, It's Worth The Effort!

    Publicado: 5/12/2023

  3. Quick Tips Minicast: What is the Walker Loyalty Matrix?

    Publicado: 30/11/2023

  4. Every One is Part of the Whole

    Publicado: 28/11/2023

  5. The Value in the Machine

    Publicado: 14/11/2023

  6. Data and Design Make Great Experiences

    Publicado: 7/11/2023

  7. CX Horror Stories VI

    Publicado: 31/10/2023

  8. Put Me In, Coach!

    Publicado: 24/10/2023

  9. Quick Tips Minicast: How many questions should I have in my survey?

    Publicado: 19/10/2023

  10. Created with Customers in Mind

    Publicado: 17/10/2023

  11. Give Them That "A-ha!" Moment

    Publicado: 10/10/2023

  12. Let's Celebrate!

    Publicado: 3/10/2023

  13. Quick Tips Minicast: How can I improve my response rates?

    Publicado: 28/9/2023

  14. Consistently Good, Strategically Amazing

    Publicado: 26/9/2023

  15. Award-Winning CX

    Publicado: 19/9/2023

  16. Quick Tips Minicast: Is my sample size statistically significant?

    Publicado: 14/9/2023

  17. Everybody is a Consumer

    Publicado: 12/9/2023

  18. Encore: Convenience Trumps Price

    Publicado: 5/9/2023

  19. Encore: Stop, Start, or Change

    Publicado: 29/8/2023

  20. Encore: Starting from Scratch

    Publicado: 22/8/2023

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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