Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Publicado: 18/3/2024 -
A look inside a punk-inspired contact center - Interview with David Powers
Publicado: 11/3/2024 -
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
Publicado: 28/2/2024 -
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
Publicado: 20/2/2024 -
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
Publicado: 12/2/2024 -
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
Publicado: 1/2/2024 -
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
Publicado: 26/1/2024 -
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
Publicado: 15/1/2024 -
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
Publicado: 5/1/2024 -
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
Publicado: 17/12/2023 -
Personalization is pervasive but it's not personal - Interview with Shafqat Islam
Publicado: 6/12/2023 -
Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos
Publicado: 28/11/2023 -
Your customer doesn't want to know about your technology - Interview with Micah Solomon
Publicado: 20/11/2023 -
How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner
Publicado: 9/11/2023 -
The science behind repairing trust - Interview with Professor Peter Kim
Publicado: 31/10/2023 -
The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers
Publicado: 20/10/2023 -
Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact
Publicado: 12/10/2023 -
When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada
Publicado: 3/10/2023 -
CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS
Publicado: 27/9/2023 -
The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
Publicado: 19/9/2023
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
