Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
Categorías:
498 Episodo
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Personalization is pervasive but it's not personal - Interview with Shafqat Islam
Publicado: 6/12/2023 -
Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos
Publicado: 28/11/2023 -
Your customer doesn't want to know about your technology - Interview with Micah Solomon
Publicado: 20/11/2023 -
How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner
Publicado: 9/11/2023 -
The science behind repairing trust - Interview with Professor Peter Kim
Publicado: 31/10/2023 -
The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers
Publicado: 20/10/2023 -
Brands don't need more feedback or survey data to better understand their customers - Interview with Nate Sanders of Artifact
Publicado: 12/10/2023 -
When we talk about attention, we're actually talking about engagement - Interview with Walter Flaat of dentsu Canada
Publicado: 3/10/2023 -
CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS
Publicado: 27/9/2023 -
The delusion amongst customer service and experience VPs - Interview with Micah Peterson of ProcedureFlow
Publicado: 19/9/2023 -
The autonomous enterprise is like a North Star vision of where business is going - Interview with Kerim Akgonul and Peter van der Putten of Pega
Publicado: 25/8/2023 -
Revisiting the Big Ass Fans story and what happened next - Interview with Carey Smith of Unorthodox Ventures
Publicado: 19/8/2023 -
New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right - Interview with James Dodkins and Tara DeZao of Pega
Publicado: 10/8/2023 -
Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% - Interview with Jose Herrera of Horatio CX
Publicado: 1/8/2023 -
Our transformation journey and unleashing the power of AI and automation - Interview with Shelia Anderson of Aflac
Publicado: 24/7/2023 -
The messy middle of customer service revisited - Interview with Michael Ramsey of ServiceNow
Publicado: 14/7/2023 -
The pragmatic approach to transforming customer service - Interview with Mike Upton of First Tech Credit Union
Publicado: 5/7/2023 -
Purposefully designed experiences don't happen by accident - Interview with Deborah Battaglia of Assurant
Publicado: 26/6/2023 -
Developing empathy within ourselves and the machines that we build - Interview with Minter Dial
Publicado: 18/6/2023 -
Why you should be adopting an Experience Mindset - Interview with Tiffani Bova of Salesforce
Publicado: 6/6/2023
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
