Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
-
Insights from neuroscience and making change programmes more effective - Interview with Hilary Scarlett
Publicado: 7/12/2019 -
Moving from product to customer centricity, the Mercedes Benz USA story - Interview with Joseph Michelli
Publicado: 7/12/2019 -
How to create a wow customer experience - Interview by Jonty Pearce
Publicado: 7/12/2019 -
Employee engagement, real-time feedback and organisational indigestion - Interview with Cheryl Johnson of Echo Global Logistics
Publicado: 7/12/2019 -
Having a great product without great support doesn’t mean anything - Interview with Sarah Metcalfe of SureFlap
Publicado: 7/12/2019 -
Delivering an excellent customer experience across 15 different countries - Interview with Delphine Mousseau of Zalando
Publicado: 7/12/2019 -
Proactive customer service drives retention, advocacy and growth - Interview with Monica Higgins of eSalon
Publicado: 7/12/2019 -
How TV helped create an engaging and effective millenial shopping experience - Interview with Anthony Soohoo of Dot & Bo
Publicado: 7/12/2019 -
65% of leaders believe that it’s not up to them to tackle customer centricity - Interview with Alison Esse of The Storytellers
Publicado: 7/12/2019 -
Great service comes from doing things upside down - Interview with John Timpson
Publicado: 7/12/2019 -
Your people know the best ways to improve your organisation - Interview with Cathy Brown of Engage For Success
Publicado: 7/12/2019 -
Using analytics, decisioning and robotics to improve the employee and customer experience - Interview with Kerim Akgonul of Pega
Publicado: 7/12/2019 -
Most personalisation initiatives fail to improve customer experience - Interview with Jan Jensen of CXense
Publicado: 7/12/2019 -
Making customer interactions more human by using analytics, decisioning and artificial intelligence - Interview with Rob Walker of Pega
Publicado: 7/12/2019 -
Zappos: Customer experience, employee experience, culture and holocracy - Interview with Rob Siefker of Zappos and Zappos Insights
Publicado: 7/12/2019 -
You have to sit next to a customer to be able to really understand their pain - Interview with Ben Velker of Edgenet
Publicado: 7/12/2019 -
If you are in employee engagement then you are in management development as well - Interview with Jim Barnett of Glint
Publicado: 7/12/2019 -
The Contest and getting everyone involved in delivering the best customer experience - Interview with David Kalt of Reverb.com
Publicado: 7/12/2019 -
Delivering omni channel experiences that create memorable relationships - Interview with Janelle Matthews of Genesys
Publicado: 7/12/2019 -
The benefits of surveying your customers at the point of experience - Interview with Lee Evans of SurveyMe
Publicado: 7/12/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
