Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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How we transformed our organisation and our customer experience - Interview with Damian Thompson of Principality Building Society
Publicado: 12/12/2019 -
Customer experience failures are more likely to be remembered than successes - Interview with Paige O'Neill of SDL
Publicado: 12/12/2019 -
The state of workplace happiness and why it matters - Interview with Lord Mark Price of Engaging Works
Publicado: 12/12/2019 -
Having a goal of reducing customer service calls to zero - Interview with Ian Siegel of ZipRecruiter
Publicado: 9/12/2019 -
Innovation, customer experience and co-design partnerships with your customers - Interview with Gary Miles of Amdocs
Publicado: 9/12/2019 -
What you do when proactive customer service is in your DNA - Interview with David Politis of BetterCloud
Publicado: 9/12/2019 -
Next generation marketing automation that drives real customer engagement- Interview with Michael Sharkey and Guy Marion of Autopilot
Publicado: 9/12/2019 -
How to enhance, extend and crowd source your in-field customer service - Interview with Manuel Grenacher of Mila
Publicado: 9/12/2019 -
Behavioural science, customer experience and why we should test more things - Interview with Rory Sutherland of #ogilvychange
Publicado: 9/12/2019 -
What it takes to build an award winning and customer centric culture - Interview with Fiona McSwein of Simply Business
Publicado: 9/12/2019 -
Let's stop talking about data and start talking about outcomes - Interview with Geraldine McBride of MyWave
Publicado: 9/12/2019 -
Customer experience begins with the empowering of people to affect outcomes - Interview with Ian Fitzpatrick of Almighty
Publicado: 9/12/2019 -
Why Should Anyone Work Here? - Interview with Gareth Jones
Publicado: 9/12/2019 -
The only person that everyone has in common is the customer - Interview with Ben Reason of Livework
Publicado: 9/12/2019 -
Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service
Publicado: 9/12/2019 -
Customer data mapping, engagement and developing trust - Interview with Rachel Lane of Verint
Publicado: 9/12/2019 -
Transforming agent attrition in the contact centre through social physics - Interview with Ron Davis of Tenacity
Publicado: 9/12/2019 -
How to use data and analytics to improve the 3R's with your customers - Interview with Evan Carroll
Publicado: 9/12/2019 -
Predictive analytics and solving the problem of silent customer churn - Interview with Anil Kaul of Absolutdata
Publicado: 9/12/2019 -
Why every business should be hugging their haters - Interview with Jay Baer of Convince & Convert
Publicado: 7/12/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
