Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
Categorías:
498 Episodo
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Listening and taking action at scale - Interview with Ron Secrist of Citi and Christina Sansone of Dish
Publicado: 21/6/2024 -
How to get 2.7mln ‘Mom & Pop’ stores to adopt a new distributive trade platform - Interview with Prashaant Huria of Unilever
Publicado: 13/6/2024 -
Lessons learnt from testing Copilot for service across tens of thousands of service engineers - Interview with Jeff Comstock of Microsoft
Publicado: 4/6/2024 -
Personalisation and the pink elephant in the room - Interview with Emma Springham of TSB
Publicado: 28/5/2024 -
Making in-store grocery shopping fun and going viral on TikTok - Interview with David McIntosh of Instacart
Publicado: 17/5/2024 -
If you aren't fixing the bigger picture, then you are just putting a band-aid on the problem - Interview with Zig Serafin of Qualtrics
Publicado: 8/5/2024 -
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
Publicado: 1/5/2024 -
Episode 500: Some reflections on the last 13 years
Publicado: 20/4/2024 -
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
Publicado: 11/4/2024 -
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
Publicado: 2/4/2024 -
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Publicado: 18/3/2024 -
A look inside a punk-inspired contact center - Interview with David Powers
Publicado: 11/3/2024 -
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
Publicado: 28/2/2024 -
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
Publicado: 20/2/2024 -
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
Publicado: 12/2/2024 -
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
Publicado: 1/2/2024 -
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
Publicado: 26/1/2024 -
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
Publicado: 15/1/2024 -
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
Publicado: 5/1/2024 -
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
Publicado: 17/12/2023
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
