Experience Matters

31 Episodo

1. A Step Ahead of Customer Expectations: Jeremy Hyde of Sun Country Airlines

   Publicado: 29/6/2023
2. Accelerated CX Innovation: Aaron Eden of Intuit

   Publicado: 13/6/2023
3. Embracing Voice of Customer: Jenny Dempsey

   Publicado: 16/5/2023
4. A Contagious CX Energy: Octavius Rubby

   Publicado: 18/4/2023
5. The Growth Experience: Jonathan Shroyer of Arise

   Publicado: 4/4/2023
6. The Digital Experience: Rick DeLisi Co-Author of "Digital Customer Service"

   Publicado: 21/3/2023
7. Bringing The Pieces Together: Tanya Thomas of Experian

   Publicado: 10/2/2023
8. The Player Experience Episode: Dylan Servantes of Hit Factor

   Publicado: 31/1/2023
9. Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

   Publicado: 10/1/2023
10. The Experience Ecosystem: Embracing It All

    Publicado: 8/12/2022
11. Episode 009: 5 Tactical Strategies to Elevate CX Now

    Publicado: 9/2/2022
12. Episode 008: Navigating The Arise Acquisition- What's next?

    Publicado: 13/12/2021
13. Episode 007: We have big news!

    Publicado: 29/11/2021
14. Episode 006: How to Make Culture the Backbone of Your CX with Denise Lee Yohn and Kyle Hamm

    Publicado: 15/7/2021
15. Episode 005: How To Reframe Our Perspective Around Patient Experience with Jeannie Walters and Brian Carlson

    Publicado: 24/6/2021
16. Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich

    Publicado: 10/6/2021
17. Episode 003: Embedding Customer Centricity Since Day One with Joanna Dos Santos and John Pompei

    Publicado: 14/5/2021
18. Episode 002: Diversity and Inclusion at the Heart of Your CX Initiative with Clare Muscutt and Shameem Smillie

    Publicado: 29/4/2021
19. Episode 001: Achieving a Mission-Driven Customer Experience with Jeanne Bliss and Katie Hunt

    Publicado: 15/4/2021
20. The Challenge of Creating a Seamless Experience with Partners To Accelerate Results: Cristin Pierce

    Publicado: 19/11/2020