Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich
Experience Matters - Un pódcast de Nate Brown
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Our host Nate Brown is joined by Paula Friedrich and Mary Drumond, two of the greatest minds in the CX field who will take a dive deep into the psychology of customer experience to understand how we can enhance both the perceptions and outcomes of our customers.
