Customer Support Leaders
Un pódcast de Charlotte Ward
Categorías:
341 Episodo
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112: Support Scope with Zeni Bandy
Publicado: 15/9/2020 -
111: Support Scope with Chris Taylor
Publicado: 14/9/2020 -
110: Fireside with Craig Stoss
Publicado: 11/9/2020 -
109: Panel: If I Knew Then, What I Know Now….
Publicado: 4/9/2020 -
108: Fireside with Chris Taylor
Publicado: 28/8/2020 -
107: Panel: Metrics 2.0
Publicado: 21/8/2020 -
106: Fireside with Josh Magsam
Publicado: 14/8/2020 -
105: Panel: Support Leadership 2.0
Publicado: 7/8/2020 -
104: Fireside with Simone Secci
Publicado: 31/7/2020 -
103: Panel: Managing Change
Publicado: 24/7/2020 -
102: Fireside with Ash Rhodes
Publicado: 17/7/2020 -
101: Panel: Return to Normality
Publicado: 9/7/2020 -
A Small Announcement
Publicado: 6/7/2020 -
100: Process Improvement with Alyssa Percell
Publicado: 3/7/2020 -
99: Process Improvement with Ash Rhodes
Publicado: 2/7/2020 -
98: Process Improvement with Matt Dale
Publicado: 1/7/2020 -
97: Process Improvement with Kaylin Bailey
Publicado: 30/6/2020 -
96: Process Improvement with Denise Twum
Publicado: 29/6/2020 -
Bonus - A Little Look Back!
Publicado: 22/6/2020 -
95: First 30 Days with Greg Skirving
Publicado: 19/6/2020
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
