315: Construct A CX Strategy For 300 Digital Touchpoints
The CX Cast - Un pódcast de Forrester - Martes
Brands today can reach consumers on more than 300 digital touchpoints, and that number is growing quickly. VP, Principal Analyst Julie Ask joins the CX Cast this week to discuss the complexity of the consumer digital touchpoint landscape, and how companies must navigate this to build a strong CX strategy.
