The CX Cast

245 Episodo

1. 293: CX Leader Priorities: Collect and Analyze Data For Customer Insights

   Publicado: 17/2/2023
2. 292: CX Leader Priorities: Establish, Fund, And Scale The CX Function

   Publicado: 13/2/2023
3. 291: Our 2023 CX Predictions

   Publicado: 7/2/2023
4. CX Cast 2023 Trailer

   Publicado: 31/1/2023
5. 289: Empathy in Customer Service

   Publicado: 21/6/2022
6. 288: The Green Consumer Paradox

   Publicado: 7/6/2022
7. 287: The Metaverse Means Next Gen CX

   Publicado: 20/4/2022
8. 286: How To Advocate Internally For DEI

   Publicado: 5/4/2022
9. 285: Harness Friction In Customer Journeys To Drive Emotional Engagement

   Publicado: 20/3/2022
10. 284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

    Publicado: 10/3/2022
11. 283: Amex Takes VoC To The Next Level

    Publicado: 14/2/2022
12. 282: Characteristics Of Culture

    Publicado: 31/1/2022
13. 281: Top Research In VoC Management ft. Colleen Fazio

    Publicado: 25/1/2022
14. 280: Inclusive Experiences Start With Inclusive Language

    Publicado: 10/1/2022
15. 279: Co-Host Andrew Hogan On All Things Design

    Publicado: 9/12/2021
16. 278: Is CX In Europe Different?

    Publicado: 2/12/2021
17. 277: Designing Chatbots Part 2

    Publicado: 25/11/2021
18. 276: 2022 CX Predictions

    Publicado: 18/11/2021
19. 275: The Right Performance Management Matters For EX And CX!

    Publicado: 11/11/2021
20. 274: Customer Experience For CMOs – Championing CX

    Publicado: 4/11/2021