The CX Cast
Un pódcast de Forrester - Martes
241 Episodo
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289: Empathy in Customer Service
Publicado: 21/6/2022 -
288: The Green Consumer Paradox
Publicado: 7/6/2022 -
287: The Metaverse Means Next Gen CX
Publicado: 20/4/2022 -
286: How To Advocate Internally For DEI
Publicado: 5/4/2022 -
285: Harness Friction In Customer Journeys To Drive Emotional Engagement
Publicado: 20/3/2022 -
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0
Publicado: 10/3/2022 -
283: Amex Takes VoC To The Next Level
Publicado: 14/2/2022 -
282: Characteristics Of Culture
Publicado: 31/1/2022 -
281: Top Research In VoC Management ft. Colleen Fazio
Publicado: 25/1/2022 -
280: Inclusive Experiences Start With Inclusive Language
Publicado: 10/1/2022 -
279: Co-Host Andrew Hogan On All Things Design
Publicado: 9/12/2021 -
278: Is CX In Europe Different?
Publicado: 2/12/2021 -
277: Designing Chatbots Part 2
Publicado: 25/11/2021 -
276: 2022 CX Predictions
Publicado: 18/11/2021 -
275: The Right Performance Management Matters For EX And CX!
Publicado: 11/11/2021 -
274: Customer Experience For CMOs – Championing CX
Publicado: 4/11/2021 -
273: Customer Experience At NASA
Publicado: 28/10/2021 -
272: Forrester’s CX Index™ And Improving Customer Experience Quality
Publicado: 21/10/2021 -
253: Agile and Design Teams – Better Together (R)
Publicado: 14/10/2021 -
271: CX Participation Is Vital To Automation Success
Publicado: 7/10/2021
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
