Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow
Publicado: 24/2/2021 -
Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel
Publicado: 16/2/2021 -
The power of personalised videos to drive engagement at all stages of the customer journey - Interview with Matt Barnett of Bonjoro
Publicado: 7/2/2021 -
From an award winning chef to CX Leader of the Year 2020 - Interview with James Scutt of the Post Office
Publicado: 28/1/2021 -
Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman
Publicado: 21/1/2021 -
Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray
Publicado: 13/1/2021 -
Leadership and how to achieve customer centricity - Interview with Minter Dial
Publicado: 4/1/2021 -
When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk
Publicado: 19/12/2020 -
On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner
Publicado: 11/12/2020 -
The secrets behind tapping into your customer's imagination - Interview with Chip Bell
Publicado: 5/12/2020 -
The relationship between trust, honesty and simplicity when it comes to customer and employee experience - Interview with Brian Rafferty of Siegel+Gale
Publicado: 25/11/2020 -
140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli
Publicado: 17/11/2020 -
How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare
Publicado: 10/11/2020 -
What if customers want more than excellent service? - Interview with Steven Van Belleghem
Publicado: 31/10/2020 -
Customer experience doesn’t stop - Interview with Richie Manu
Publicado: 24/10/2020 -
Proactive support is the holy grail of customer support - Interview with Paul Adams of Intercom
Publicado: 16/10/2020 -
The difference and relationship between emotion, empathy and emotional intelligence in customer experience - Interview with Sandra Thompson
Publicado: 8/10/2020 -
Language is the most basic form of personalisation and it plays a huge role in a customer’s experience - Interview with Allison McDougall of Amplexor
Publicado: 29/9/2020 -
Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh
Publicado: 22/9/2020 -
Why we are building the Women In CX community - Interview with Clare Muscutt
Publicado: 16/9/2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
