Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co
Publicado: 25/8/2022 -
Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans
Publicado: 14/8/2022 -
The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG
Publicado: 5/8/2022 -
Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D
Publicado: 27/7/2022 -
42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega
Publicado: 19/7/2022 -
Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado
Publicado: 10/7/2022 -
Design is not design without research - Interview with Alfonso de la Nuez of UserZoom
Publicado: 30/6/2022 -
The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC
Publicado: 20/6/2022 -
Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN
Publicado: 11/6/2022 -
Little personal touches can make all the difference - Interview with Jawad Malik of Idrese
Publicado: 30/5/2022 -
Why you shouldn’t always build for the 'happy path' - Interview with Sam Richardson of Twilio
Publicado: 23/5/2022 -
To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb
Publicado: 13/5/2022 -
Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega
Publicado: 4/5/2022 -
Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET
Publicado: 25/4/2022 -
Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo
Publicado: 19/4/2022 -
The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen
Publicado: 6/4/2022 -
The 3 pillars of agent happiness - Interview with Tue Søttrup of Dixa
Publicado: 28/3/2022 -
In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless
Publicado: 21/3/2022 -
We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett
Publicado: 2/3/2022 -
The future of personalization and loyalty is dynamic - Interview with Christian Selchau-Hansen of Formation.ai
Publicado: 21/2/2022
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
