Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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The role of voice in the future of customer experience - Interview with Gregg Johnson
Publicado: 26/11/2019 -
A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson
Publicado: 26/11/2019 -
An honest and open discussion about how and why we evolved our approach to customer success - Interview with Eva Klein of Hubspot
Publicado: 26/11/2019 -
Engagement, why do we do what we do and why does it matter to our customers - Interview with Scott Gould
Publicado: 26/11/2019 -
Striving for excellence has never been more important - Interview with Tom Peters
Publicado: 26/11/2019 -
You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience - Interview with Jebbit
Publicado: 26/11/2019 -
Global human capital trends and the rise of the social enterprise - Interview with Anthony Abbatiello of Deloitte
Publicado: 26/11/2019 -
Blitzscaling and delivering customer support for Airbnb, Nest, Google & SuperCell - Interview with Brian Hannon of Voxpro
Publicado: 26/11/2019 -
Lidl, disrupting the UK market and striving for simplicity - Interview with Ronny Gottschlich
Publicado: 26/11/2019 -
The potholes of scaling customer support and service - Interview with Michael Redbord of HubSpot
Publicado: 26/11/2019 -
When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International
Publicado: 26/11/2019 -
Every great business has a backstory that drives and compels the work they do - Interview with Bernadette Jiwa
Publicado: 26/11/2019 -
Should you be considering using blockchain for your customer loyalty program? - Interview with Jessica Groopman and Jeremiah Owyang
Publicado: 26/11/2019 -
Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial
Publicado: 26/11/2019 -
Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks
Publicado: 26/11/2019 -
Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Rob Walker of Pega
Publicado: 26/11/2019 -
The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays
Publicado: 26/11/2019 -
Customer engagement, AI and GDPR Article 22 - Interview with Jeff Nicholson of Pega
Publicado: 26/11/2019 -
Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos
Publicado: 26/11/2019 -
Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson
Publicado: 26/11/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
