Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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Business needs to be agile and customer centric if it is to avoid the coming customerpocalypse - Interview with Alan Trefler, CEO of Pegasystems
Publicado: 5/1/2020 -
Big and little data, building trust and B2B marketing - Interview with Charlie Peters of Emerson
Publicado: 5/1/2020 -
Quantifying the business value of a great customer experience - Interview with Peter Kriss of Medallia
Publicado: 5/1/2020 -
Five key trends that will define the future of customer service - Interview with David Mattin of trendwatching.com
Publicado: 5/1/2020 -
Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) - Interview with Geraldine McBride of MyWave
Publicado: 5/1/2020 -
Find and fix customer problems by hiring a Customer Advocacy Manager - Interview with Carey Smith and Dave Waltz of Big Ass Fans
Publicado: 5/1/2020 -
Social leadership and why the C-Suite has to go social - Interview with Ted Coiné and Mark Babbitt
Publicado: 5/1/2020 -
Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect
Publicado: 27/12/2019 -
Nearly 60% of customers will go elsewhere following a bad delivery experience - Interview with Angela O’Connell of MetaPack
Publicado: 27/12/2019 -
An organisational constitution improves employee engagement and customer experience - Interview with Chris Edmonds
Publicado: 27/12/2019 -
Customer service by email and differences across geographies - Interview with Laurence Chami of Eptica
Publicado: 27/12/2019 -
Do you know if you are irritating your customers? - Interview with Melvin Brand Flu of Livework
Publicado: 27/12/2019 -
Startupland - Zendesk's journey from a kitchen table in Denmark to the NYSE - Interview with Mikkel Svane
Publicado: 27/12/2019 -
Proactive customer service will pay back ten fold - Interview with Matt Lautz of Corvisa
Publicado: 27/12/2019 -
Compliments received are a leading indicator of service culture improvement - Interview with Ron Kaufman of UP! Your Service
Publicado: 27/12/2019 -
Customer service, customer experience and millennials - Interview with Micah Solomon
Publicado: 27/12/2019 -
Behavioural science is a gold mine for service design and customer experience - Interview with Nicolae Naumof
Publicado: 27/12/2019 -
Are you making it hard for your customers to give you feedback? - Interview with Gizlo
Publicado: 27/12/2019 -
Turning your customers into a horde of zombie loyalists - Interview with Peter Shankman
Publicado: 27/12/2019 -
Social listening could replace traditional voice of the customer methods - Interview with Dana Miller of Crimson Hexagon
Publicado: 27/12/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
