Pink Elephant - The IT and ITIL Service Management Experts

162 Episodo

1. The Role of the Service Desk in the 21st Century, Part 7 of 7

   Publicado: 28/9/2007
2. The Role of the Service Desk in the 21st Century, Part 6 of 7

   Publicado: 21/9/2007
3. The Role of the Service Desk in the 21st Century, Part 5 of 7

   Publicado: 14/9/2007
4. The Role of the Service Desk in the 21st Century, Part 4 of 7

   Publicado: 7/9/2007
5. The Role of the Service Desk in the 21st Century, Part 3 of 7

   Publicado: 31/8/2007
6. The Role of the Service Desk in the 21st Century, Part 2 of 7

   Publicado: 24/8/2007
7. The Role of the Service Desk in the 21st Century, Part 1 of 7

   Publicado: 17/8/2007
8. Can You Legislate Availability? Part 6

   Publicado: 10/8/2007
9. Can You Legislate Availability? Part 5

   Publicado: 3/8/2007
10. Can You Legislate Availability? Part 4

    Publicado: 27/7/2007
11. Can You Legislate Availability? Part 3

    Publicado: 20/7/2007
12. Can You Legislate Availability? Part 2

    Publicado: 13/7/2007
13. Can You Legislate Availability? Part 1

    Publicado: 6/7/2007
14. Determining Staffing Levels at the Service Desk

    Publicado: 29/6/2007
15. An Introduction to COBIT Part 4 of 4

    Publicado: 22/6/2007
16. An Introduction to COBIT Part 3 of 4

    Publicado: 15/6/2007
17. An Introduction to COBIT Part 2 of 4

    Publicado: 8/6/2007
18. An Introduction to COBIT Part 1 of 4

    Publicado: 1/6/2007
19. ITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4

    Publicado: 25/5/2007
20. ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4

    Publicado: 18/5/2007