139 Episodo

  1. Modern Work and Digital Experiences w/ Jared Spataro

    Publicado: 26/10/2020

  2. Virtual Fan Engagement Opportunities w/ Brad Wurthman & Chris Grosse

    Publicado: 13/10/2020

  3. The Culture of a Challenger Brand w/ Scott Carr

    Publicado: 21/9/2020

  4. Personalizing the Guest Experience w/ Brian Betts

    Publicado: 3/9/2020

  5. From Patient Experience to Fan Experience w/ Quint Studer

    Publicado: 21/8/2020

  6. An Event with Thirty Thousand Fans Post-COVID19 w/ Drew Bedard

    Publicado: 5/8/2020

  7. Sports, Resorts & Entertainment w/ Mike Crawford

    Publicado: 22/7/2020

  8. The Business Behind ESPN World Wide of Sports w/ Mike Millay PART 2

    Publicado: 14/7/2020

  9. The Business Behind ESPN Wide World of Sports w/ Mike Millay PART 1

    Publicado: 11/7/2020

  10. Creating Moments that Matter w/ Jahaan Blake

    Publicado: 2/7/2020

  11. Building & Sustaining a Culture of Service w/ Kevin Gober

    Publicado: 15/6/2020

  12. Merging Physical & Digital Worlds w/ Javier Martinez Garcia

    Publicado: 5/6/2020

  13. Measuring Your Customer Experience w/ Moon Javaid

    Publicado: 29/5/2020

  14. Premium Service vs. Customer Service w/ Barry Jacobson

    Publicado: 18/5/2020

  15. Insight Gathering w/ Jill Marchick

    Publicado: 9/5/2020

  16. Building a Customer-Centric Business in Africa w/ Samir Ibrahim

    Publicado: 24/4/2020

  17. Leading Through Crisis w/ Doug Thornton

    Publicado: 15/4/2020

  18. Stepping Past Your Competition w/ Justin Schneider

    Publicado: 8/4/2020

  19. Ignite a Culture of Innovation w/ Duncan Wardle

    Publicado: 29/3/2020

  20. First 180 Days in the Chair w/ Laird Veatch

    Publicado: 24/3/2020

6 / 7

Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis. 

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