Making the Fan
Un pódcast de David Millay
139 Episodo
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Portals: The Best Tool to Reduce Friction in Your Customer Journey
Publicado: 4/4/2024 -
The Secret Strategy Disney Uses to Create Fans
Publicado: 3/4/2024 -
Never Lose an Employee Again w/ Joey Coleman
Publicado: 29/6/2023 -
Driving Change through AR, VR and Human-Centered Design w/ Steven King
Publicado: 28/2/2023 -
Measuring Burnout and Workaholism in College Athletics w/ Matt Huml
Publicado: 21/2/2023 -
How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver
Publicado: 14/2/2023 -
Influencing the Guest Experience from the Frontlines w/ Vanessa Ward
Publicado: 7/2/2023 -
Developing Personal Brands to Build Bigger Communities w/ Preston McClellan
Publicado: 1/2/2023 -
Storytelling and the Science of Cool (Part 2) w/ Troy Campbell
Publicado: 24/1/2023 -
Storytelling and the Science of Cool (Part 1) w/ Troy Campbell
Publicado: 17/1/2023 -
Discovering the STORY Behind Superfandom
Publicado: 10/1/2023 -
Finding Purpose and Building a Community w/ Gina Bianchini
Publicado: 3/1/2023 -
Secrets to Success in Customer Service and Company Culture w/ Dennis Snow
Publicado: 21/12/2022 -
Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg
Publicado: 13/12/2022 -
How to Intentionally Serve Your Premium Clients w/ Lisa Holladay
Publicado: 1/11/2022 -
Cultivating Meaningful Conversations Through Social w/ Brooke Sellas
Publicado: 18/10/2022 -
Inspiring Impactful Change w/ Guido D'Elia
Publicado: 27/9/2022 -
How to Incite Loyalty and Increase Customer Retention w/ Ed Frame
Publicado: 13/9/2022 -
The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew
Publicado: 8/8/2022 -
Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy
Publicado: 12/7/2022
Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
