58 Episodo

  1. Customer Memories and The True Value of CX: Colin Shaw

    Publicado: 23/4/2021

  2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

    Publicado: 19/3/2021

  3. A Lifetime of Lessons Learned: Steve Bederman

    Publicado: 19/2/2021

  4. Christmas Special - Happy Holidays from NobelBiz

    Publicado: 22/12/2020

  5. Exploring the Magic of Amazing Customer Service: Shep Hyken

    Publicado: 23/10/2020

  6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

    Publicado: 14/10/2020

  7. Exploring Human Voice and Simulation Training: Nancy Munro

    Publicado: 25/9/2020

  8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

    Publicado: 26/8/2020

  9. The Lifelong Dream of Customer Support: Roy Atkinson

    Publicado: 21/8/2020

  10. Growing Up in a Call Center: Thomas Laird

    Publicado: 24/7/2020

  11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Publicado: 15/7/2020

  12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Publicado: 26/6/2020

  13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Publicado: 5/6/2020

  14. The Emotionally Intelligent Leader: Jim Rembach

    Publicado: 29/5/2020

  15. What Makes a True Leader: Christa Heibel

    Publicado: 24/4/2020

  16. Superwoman Decoded: Cathy Karabetsos

    Publicado: 20/3/2020

  17. Entrepreneurship as an Adventure Sport: Jake Bush

    Publicado: 18/2/2020

  18. From Call Agent to CEO: Steve Bederman

    Publicado: 16/1/2020

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site