50 Episodo

  1. Customer experience KPIs: CX Mini Masterclass – E53

    Publicado: 12/9/2019

  2. Electricity and customer-centricity: interview with Chris Ahlfeldt – E52

    Publicado: 5/9/2019

  3. The basics of B2B CX: CX Mini Masterclass – E51

    Publicado: 29/8/2019

  4. CX in Government: CX Mini Masterclass – E50

    Publicado: 22/8/2019

  5. What is customer success: CX Mini Masterclass – E49

    Publicado: 14/8/2019

  6. CX change management in action: CX Mini Masterclass – E48

    Publicado: 8/8/2019

  7. Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47

    Publicado: 1/8/2019

  8. Moments of Truth: CX Mini Masterclass – E46

    Publicado: 25/7/2019

  9. Changing how we think about customers: CX Mini Masterclass – E45

    Publicado: 18/7/2019

  10. Experience-led change management: CX Mini Masterclass – E44

    Publicado: 11/7/2019

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In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.

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