Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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385: Bill Guertin, The Fan Experience
Publicado: 3/9/2019 -
384: Your Customer's Ecosystem
Publicado: 27/8/2019 -
383: Engaging Your Superfans
Publicado: 20/8/2019 -
382: When Acronyms Escape
Publicado: 13/8/2019 -
381: Julie Ann Sullivan: Catalysts of Culture
Publicado: 6/8/2019 -
380: Bourbon Summit #3
Publicado: 30/7/2019 -
379: Allen Adamson, Shift Ahead
Publicado: 23/7/2019 -
378: The Phrase that Kills CX
Publicado: 16/7/2019 -
377: Karen Jaw-Madson, Design of Work Experience
Publicado: 9/7/2019 -
376: 5 Steps To Close The Loop With Customers
Publicado: 2/7/2019 -
375: Leena Rinne, A Fellow Code Cracker
Publicado: 25/6/2019 -
374: What's More Personal: Twitter or a Phone Call?
Publicado: 18/6/2019 -
373: Barry Kirk, A Framework for Customer Loyalty
Publicado: 11/6/2019 -
372: Are Experience Rewards the New Loyalty Programs?
Publicado: 4/6/2019 -
371: Louis Carter, Emotional Connectedness
Publicado: 28/5/2019 -
370: How Delta Airlines Encourages Direct Employee Appreciation
Publicado: 20/5/2019 -
369: Jeff Gothelf, Thinking About Design
Publicado: 13/5/2019 -
368: When Customer Service Is a Scam
Publicado: 7/5/2019 -
367: Lee Smith, Putting Fuel Behind Your Sales
Publicado: 30/4/2019 -
366: Can People Connect to Avatars?
Publicado: 23/4/2019
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
