Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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265: (Tip) Chatbots and Humans
Publicado: 14/8/2017 -
264: (Tip) Mobile Potential
Publicado: 10/8/2017 -
263: Merit Gest, Sales Engagement
Publicado: 8/8/2017 -
262: Ecommerce Still Not Getting It Right
Publicado: 7/8/2017 -
261: Thoughts on First Contact Resolution
Publicado: 3/8/2017 -
260: Julie Ann Sullivan, Employee Attitudes
Publicado: 1/8/2017 -
259: Predicting Behavior and Risk
Publicado: 31/7/2017 -
258: (Tip) Making Sure Your Team Knows Their Goals
Publicado: 27/7/2017 -
257: Pat Iyer, Legal Nurse Podcast
Publicado: 25/7/2017 -
256: How Not to Hire Idiots When You're Desperate
Publicado: 24/7/2017 -
255: (Tip) Your Org Chart vs. Your Customers
Publicado: 20/7/2017 -
254: Rocky Romanella, Tighten the Lug Nuts
Publicado: 18/7/2017 -
253: (Tip) Situational Awareness in Customer Service
Publicado: 17/7/2017 -
252: Alison Herzog, Dell Customer Experience
Publicado: 14/7/2017 -
251: (Tip) 3 OTHER Customer Segments
Publicado: 11/7/2017 -
250: (Tip) Speed Up Your Customer’s Experience
Publicado: 10/7/2017 -
249: How Customer Service Training Goes Wrong
Publicado: 6/7/2017 -
248: (Tip) 3 Moments of Truth
Publicado: 4/7/2017 -
247: (Tip) 3 Powerful Questions
Publicado: 3/7/2017 -
246: Chase Clemons, Basecamp’s Customer Service Ethic
Publicado: 29/6/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
