What is Customer Centricity?

Maggie Mutkovicova joins me to discuss being customer centric with technology. Topics include "friendly" banks, owning up to mistakes, and whether you can be both innovative and customer centric. Related Links Amazon Go stores: https://youtu.be/NrmMk1Myrxc Monzo's issues and explanation:  https://monzo.com/blog/2019/07/30/we-had-issues-with-monzo-yesterday and technical explanation: https://monzo.com/blog/2019/09/08/why-monzo-wasnt-working-on-july-29th Cloudflare's explanation for their issues (very technically detailed):  https://blog.cloudflare.com/details-of-the-cloudflare-outage-on-july-2-2019/  Slack's origin story:  https://www.businessinsider.com/inside-the-video-game-roots-of-slack-2016-3?r=US&IR=T  Time travel with Curve:  https://www.wired.co.uk/article/curve-time-travel