Tone of voice AI and its impact on customer experience

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact. Hosted on Acast. See acast.com/privacy for more information.