The proof is in your data: conversation analytics at scale with Andrew Moorhouse
VUX World - Un pódcast de Kane Simms
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Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with your customer experience automation programmes? Andrew shares all.Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI.Check out some of Andrews articles below!Predicting NPS using AI and 10,000 LivePerson TranscriptsDeath of Live ChatIt’s time to rethink Conversational AI Hosted on Acast. See acast.com/privacy for more information.
