AI-based routing in contact centres with Ronald Rubens, Sentio CX
VUX World - Un pódcast de Kane Simms
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Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.
