Service literacy with Lou Downe
UX Podcast - Un pódcast de Per Axbom & James Royal-Lawson - Viernes
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S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design? Among the topics we discussed were: The complexity of modern services and the complete...
