Hoteliers' Voice S1E1 – Iain Jurgensen at Portavadie and the guest experience inspired by Disney

Speaking to Managing Director Iain Jurgensen of Portavadie which received £35m investment to become an inclusive resort, it hosts 400 staying guests across its campsite, marina, hotel and serviced apartments. We learn how tech is an incredibly important part of the resorts wider strategy, inspired by Disney as they roll out contactless payment and high quality internet throughout, paying close attention to integrations and interfaces, and why they need to look at the overall guest experi...