When is the word ‘vulnerable’ the right word? Plus celebrating Lenny Rush

A bumper show this month. There’s an underlying theme around the erosion or optionality of including disabled people. What do you do when you’re hotel room isn’t ready…especially when you return to the hotel after a night out at midnight and find out? Move to another room? Not so simple if you’re a wheelchair user. Kat Watkins had this happen to her, and we explore what coulda shoulda happened. Did you know there are new consumer duties which may assist differently disabled peopl...