#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando

How is Relay's technology improving cross-departmental communication in hotels?In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.In this episode, you'll learn (key points/topics covered):Derek's background starting a lawnmowing business as a teenagerHis early career at Zoom when it was a true startupDerek's work at RelayHow Relay's products improve guest experience and team efficiencyRelay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quicklyRelay's impact bridging language barriersLeveraging Relay's location tracking power to make hospitality teams more efficientJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/LinkedIn: https://www.linkedin.com/in/derekpandoFor full show notes head to: https://themodernhotelier.com/episode/96Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...