It’s Time We Treat Medical Records Requests as a Critical Customer Service Issue with Grace Cordovano

There are many areas where customer service is lacking in healthcare, but few are more egregious than the medical records request process. It’s frustratingly slow, needlessly opaque, and contributes to patient safety issues and staff burnout. And it’s making most of our health systems look bad. Today’s guest is not just calling for a better customer service experience in the medical records request process… she is creating the tool to help get it done. Grace Cordovano is a board-certified patient advocate who knows the medical records process inside and out. She’s helped countless patients navigate the health system and has felt the needless pain of the medical requests process firsthand. Over and over and over again. Now, she’s teamed up with our own Shahid Shah to build Unblock Health. Unblock Health is a comprehensive suite of patient advocacy services designed for patients and consumers who are determined to be empowered in their health care journey and are no longer willing to accept traditional barriers to their information. And it will help Health Information Management (HIM) professionals track medical record requests and process them more efficiently too. This is one of the lowest hanging fruits in healthcare transformation. And one that could immediately, and drastically improve the patient experience.   For full show notes and links visit: https://thehcbiz.com/197-medical-records-requests-as-critical-customer-service-issue-with-grace-cordovano/.