Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International
The Customer Experience Show - Un pódcast de Caspian Studios
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Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International, shares fascinating insights from an impressive career working with household-name brands - from McDonald’s to J. Crew, to Airbnb, and more. In this episode, Sarah discusses how successful (and not-so-successful) brands navigated significant past changes in public behavior, plus why CX teams should embrace AI to avoid irrelevancy.
