Innovating Social Care: AI and Digital Transformation
The Change Management Podcast - Un pódcast de University of South Wales - Martes
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Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.
In this episode...
00:00 Introduction and Guest Welcome
00:24 Understanding Social Care Wales
02:28 Role of a Service Designer
03:13 Charmaine's Master's Project Overview
04:06 AI in Social Care: Project Details
06:15 Project Implementation and Challenges
14:56 Impact and Feedback
17:20 Conclusion and Farewell
