The Dynamic Duo of Customer Service, Part 2
Pink Elephant - The IT and ITIL Service Management Experts - Un pódcast de Pink Elephant, The ITIL Experts
Categorías:
Join Terry Sherman as he continues to explore the relationship between Incident and Problem Management and goes through the goals, identifying Problems and Known Errors and covers basic maturity concepts. Please Note: This is a .MOV file and is best viewed with QuickTime.
