Episode 73: Stop your MSP’s staff repeating the same mistakes

In this week's episode Does your team make the same mistakes again... and again... and again? Ever considered that this is actually down to you? This week Paul has some great insight into how you can eliminate this problem Also on this week's show, a financial expert joins Paul to talk about which numbers you need to focus on, to grow and increase your profits Plus, what's your 'happy balance' score? Paul explains what this is and how you can improve it Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul recommended the books The Checklist Manifesto by Atul Gawande, The E-Myth Revisited by Michael Gerber and Built To Sell by John Warrillow Register for a free copy of Paul's book Paul's special guest was Stephen King from GrowthForce talking about how to get your pricing right Many thanks to Paul Charnock from Plexa for recommending the book The Chimp Paradox by Dr. Steve Peters Please recommend a book you think will inspire other MSPs here paulgreensmspmarketing.com/podcastbooks On April 13th Paul will be joined by John Davis, the 'Corporate Action Hero' talking about how to become a better version of yourself in business Please send any questions, ideally in audio-form (or any other feedback) to [email protected] Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world. This is Paul Green's MSP Marketing podcast. Paul Green: Hi there. Welcome back, and how are you doing today? Here's what we've got coming up in this week's show. Stephen King: Pricing is the single most important decision any business will make. It's the difference between companies that are knocking it out of the park and those that are struggling to survive. Paul Green: I'm also going to tell you how you can get a free copy of my book on MSP marketing. I'll tell you about that later in the show, and we'll be talking about how to stop your staff making the same mistakes over and over again. Voiceover: Paul Green's MSP Marketing Podcast. Paul Green: But let's start this week by tal